Frequently Asked Questions

Frequently Asked Questions

  • We provide hot, nutritious, and delicious meals daily to children in primary schools and daycares across Montreal. Our menu includes a variety of options to cater to different tastes and dietary needs.

  • Yes, all our meals are nut-free. However, please note that while we take precautions, our kitchen is not a certified nut-free facility. If your child has severe allergies, we recommend reviewing our menu and discussing any concerns with us directly.

  • Absolutely! We offer meals that cater to various dietary needs, including:

    • Gluten-free (Please note: Our facility is not certified gluten-free)
    • Vegetarian
    • Halal
    • No pork
    • No trace of eggs / No eggs
    • No dairy

    Kindly specify any dietary restrictions for your child when adding them, and we’ll ensure their meals meet these needs.

  • Placing an order is simple:

    1. Register on our website.
    2. Add your child(ren) to your account. Once we approve the addition, you can proceed.
    3. Browse our menu and select the meals you’d like to order.
    4. Complete your payment securely online.
    5. View your order: Once placed, click ‘View Calendar’ to track your scheduled meals. You’ll also receive an email confirmation with your order details.
  • We understand that plans can change.

    • Individual meal cancellations: Must be submitted by email before 7:00 AM on the day of delivery.
    • Illness: If your child is sick, cancellations must also be emailed before 7:00 AM.
    • Unforeseen closures: No refunds will be issued for events such as snowstorms.
    • Cancelled orders will be credited to your wallet for future use. No refunds can be provided.

    Please refer to our Terms and Conditions for detailed information.

  • For the past 25 years, meals that cannot be canceled due to unforeseen school closures have been generously donated to charitable organizations, mainly Dans la RueLeDoral personally delivers the meals on behalf of the students and their families, turning an unexpected situation into a positive contribution to the community.

  • Yes! We pride ourselves on our Morning Prepared Guarantee. All meals are prepared, cooked, and plated on the same day to ensure freshness and quality.

  • If you have any questions or need assistance, please reach out to us:

    • Email: info@ledoral.com
    • Phone: 514-630-6113
    • Address: 8170 Rue Lafrenaie, St-Leonard, QC, Canada H1P 2A9
    • You can explore our School Sample Menus to get an idea of the meal options we offer. Please note that menus may vary by school and are subject to change.

Still have questions?

Feel free to contact us! Our team is here to help answer any questions you may have about our meals and services.